Colleagues often ask, “How do you get Collaborative cases?” I tell them, “It starts when you pick up the phone. The First Call: Listening When I pick up the phone to consult with a potential new client (PNC), first I ask, “What can I do to help you?” Then they tell me their story. I want to understand what’s happened in their life and what brought them to calling me for help. So, I listen. … [Read more...] about Collaborative Cases: It Starts When You Pick Up the Phone
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